Troubleshooting

Before contacting technical support, please do the following to see if it solves your problem:

Re-download the Software

Most of our partner websites will allow you to download our products again free of charge.  Please contact us if you are unable to download your purchased software.

Install the latest version of Microsoft Active-Sync or

If you are installing from a Windows PC running XP please download ActiveSync 4.5 is available here.

Install the latest version of Windows Mobile Device Center

If you are installing from a Windows PC running Vista or Windows 7, please download Windows Mobile Device Center available here.

Soft Reset your Mobile device – A soft reset will not erase your user data but may resolve your installation problem.  To soft reset, press the soft reset button or temporarily remove the battery.

Remove "Suspect" Software - If your problem occurred after installing a new application, try removing the suspect program to see if this resolves your problem. If this is the case, please contact the developer of the culprit application.

Re-install the Application - Once you have followed the above steps, please try re-installing the software to see if your problem is resolved.

Outside References

How to revive a dead Windows Mobile Device